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John lewis assessment interview for contact centre?
I have an interview coming up, 31/2 hours long to work in the Contact centre for John Lewis. Any info would be appreciated. Thanks in advance.
I had the interview several months ago and never got the job. make sure you are there at least 10 minutes early, they tell you all about the company and how you will be a partner of JL and what it gives you etc. There will be around 60 other people there for the interview and you are put into groups of around 6 people, you each have to tell the others about yourself and most of the people are young university students and they tell you how they have travelled the world and now at university studying microbiology and now want to work in a contact centre - not one of them had the years of contact centre experience like I have. You will be shown a small house built from lego bricks and you study it for 5 minutes or so and then at each group you are given a bucket of lego bricks and have to build the house. What they are looking for is team building and how you react with others, to be honest get in there and grab the lego bricks and talk about how this house should be built, if you are a quite type of person you have no chance of the job, you really have to be a rude showoff or you have no chance of the job - Myself being over 50 years old left it to the young university models to build the house - meantime there is a JL supervisor at each group taking notes of everyone and when it is complete and everyone is sitting, the supervisor comes in and tells you if your name is called to go into the room next door, after they all go to the other room the ones that are left - the older non model non university types are told they have been unsuccessful. Good Luck
Avaya Contact Centers
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